Choose the situation that matches yours. Each guide gives calm, practical steps. If you are unsure or need hands-on help, send us a request at the bottom of this page.
Stay safe, keep the animal calm and contained, control bleeding, and get it to a vet. A calm 10 minutes can save a life.
Make the scene safe, move the animal on a flat surface, and get to a vet fast — even if it seems fine, internal injuries are common.
Don't scoop them up straight away — mum is often nearby. How to check, keep them warm, and what (not) to feed.
Is it lost, abandoned or a community animal? How to look for the owner, keep it safe, and what to do if no one comes.
Warning signs that need a vet today, signs that can wait a day, and how to keep yourself and other pets safe.
Poisoning is an emergency. What signs to look for, what to bring to the vet, and why you should not make the animal vomit on your own.
Wild animals need different care from pets. When to help, how to contain them safely, and who to call.
Heavy panting, drooling and collapse in hot weather can be heatstroke. Cool the animal gradually and get to a vet.
Abandoned pets struggle to survive on the street. How to help it right now, and how to document and report the abandonment.
Stay safe, document what you see, and report it. How Gracivo and the authorities can act on your report.
Send a report — anonymously if you wish — and follow it with a tracking ID.
Our team reviews every request. We will contact you to guide you, and when we can, help with rescue, vet care or costs. A photo helps us understand the situation quickly.